When an alarm is triggered at your premises, one of our alarm response officers will respond and act according to predetermined instructions loaded in our system for that location.

The Patrol Officer will investigate the cause, leaving a report slip onsite detailing time onsite, time offsite and what they found.

In the event of a genuine break-in, police will be called to establish an event number, the key holder will be phoned (via their monitoring station if not Calibre) and the patrol officer will remain onsite if requested to await the arrival of the key-holder.

The patrol officer will remain onsite until released by the key-holder (3rd party monitoring station if not Calibre).

Should the breach be to such an extent that the building cannot be made secure; a static guard will be made available to protect the premises until released by the authorized key-holder.

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